Service Issues
Automatic Products 960/965 A La Carte
Choose the problem first, then open the focused route for tools, safety notes, locator help, parts status, and checklist steps.
Automatic Products
Frozen
high confidence
Exact parts not verified
Advanced safety notes
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Cabinet Temperature Alarm Diagnostic
This procedure helps determine why the unit is reporting an incorrect temperature reading, requiring checks on airflow, cooling cycles, and motor function.
High VoltageOperator8-12 min
Tools:Digital MultimeterFlashlight+1
Payment or money acceptance problem
Money, validator, coin, bill, or card-reader clues point to this route.
Low RiskOperatorRoute reviewReview
Tools:None
No power or dead display
Use this when the machine is dead, blank, unresponsive, or has power-input symptoms.
Low RiskOperatorRoute reviewReview
Tools:None
Product not dispensing
Use this when the product path, tray, spiral, vend motor, or delivery path is suspect.
Low RiskOperatorRoute reviewReview
Tools:None
Machine Context
Areas This Machine May Use
Use these areas as orientation only. Open a specific issue before following diagnostic steps.
Cabinet and Door AssemblyPower Input and DistributionControl System and Logic BoardsDisplay and KeypadsMDB Payment PeripheralsVend Motors and SpiralsRefrigeration and Temperature Control