Repair Services
Vending machine repairs and service for Utah businesses
Get help with payment issues, refrigeration problems, machine errors, and ongoing maintenance from a local vending service team.
Rocky Mountain Vending offers expert vending machine repair and maintenance services across Davis, Salt Lake, and Utah Counties. From Ogden to Payson, we ensure your machines are running smoothly and efficiently. If you’re outside our primary service area, we can still help—drive time charges apply, and we’re happy to provide a custom quote. Contact us today to get your vending machine back in action!
Repair Overview
Clear next steps when a machine is down, rejecting payments, or needs service.
We help with common vending issues like bill acceptor problems, refrigeration failures, card reader troubleshooting, controller errors, and recurring maintenance needs. If the issue can be handled virtually, we can talk through that too.
Before You Reach Out
The more detail you share, the faster we can point you in the right direction.
- Include the machine model, brand, and whether the issue is intermittent or constant.
- Tell us if the problem is payment-related, refrigeration, dispensing, display errors, or a recent setup change.
- Photos or short videos can make remote triage much easier before an on-site visit is scheduled.
Service Scope
Repair and maintenance support
Our repair and maintenance services cover the most common machine, payment, and refrigeration issues businesses call us about.
- Diagnosing and fixing vending machine errors
- Bill and coin mechanism repairs
- Refrigeration system maintenance and repair
- Card reader troubleshooting and setup
- Software updates and programming
- Machine calibration and inventory setup
- Preventative maintenance services
- Credit card reader upgrade and installation
Why Rocky
Why businesses call Rocky Mountain Vending for repairs
This page should feel connected to the rest of the Services family while still making the repair value proposition obvious.
- Local experts serving Salt Lake City for over 10 years experience
- Fast response times to minimize downtime
- Experienced technicians familiar with all major vending machine brands
- Affordable service plans tailored to your needs
- Preventative maintenance services
- We've often come in and fixed problems others couldn't fix
Connected Services
Our complete service network
Repairs should still point cleanly to the rest of the family, including moving, parts, and city-based support.
Vending Machine Parts
Quality replacement parts and components for all major vending machine brands
View Parts ServicesMoving Services
Professional vending machine relocation and installation services
View Moving ServicesHow It Works
Fill Out the Form
Start by filling out the service form with as much detail as possible about your vending machine and the issue you're experiencing. By providing detailed information upfront, you help us save you time and money by allowing our technicians to potentially diagnose the issue before arriving.
We'll Review Your Request
Once we receive your request, our team will review it and contact you to confirm whether the issue can be resolved virtually or needs in-person service.
Schedule Your Service
After reviewing your request, we'll help you schedule an in-person service visit or a virtual session via Google Meet. Virtual sessions will include payment details before you can schedule a time. You won't be charged until you select a time that works for you.
Get Your Machine Back Up and Running
Our expert technicians will repair your vending machine or guide you step-by-step during the virtual session.
Request Service
Tell us what your machine is doing and our team will help you figure out the fastest next step.
Before you submit
Include the machine model, what it is doing, and whether you need on-site help or virtual support.
Brands We Commonly Service
If you don't see your brand listed, feel free to reach out! We may still be able to service it, but there are some brands we may not support. Contact us, and we'll let you know how we can help.
- • AMS (Automated Merchandising Systems)
- • AP (Automatic Products)
- • Cavalier
- • CPI (Crane Payment Innovations)
- • Crane National Vendors
- • Dixie-Narco
- • GPL (General Products Limited)
- • HealthyYOU Vending
- • National Vendors
- • Quick Fresh Vending
- • Royal Vendors
- • Seaga
- • USI (United Standard Industries)
- • Vendo
- • Nayax
- • USA Technologies/Cantaloupe
- • Parlevel/365 Markets
- • CPI (Crane Payment Innovations)
- • Coinco (PayComplete)
- • Conlux
- • Currenza
- • ICT (Innovative Concepts in Technology)
- • MEI (Mars Electronics International)
Technologies and Protocols We Service
At Rocky Mountain Vending, we support three key vending machine technologies to boost your business profitability. The MDB (Multi-Drop Bus) protocol connects payment systems seamlessly, ensuring smooth transactions. DEX (Data Exchange) provides remote auditing of sales and inventory, helping you optimize stock and reduce waste. CCI (Crane Connectivity Interface) enhances cashless payments and telemetry, increasing convenience and revenue potential. Together, these technologies streamline operations and maximize your earnings.
- CCI (Crane Connectivity Interface) – A modern protocol for enhanced cashless payments and telemetry integration; we can provide limited support.
- DEX (Data Exchange) – A standard protocol for auditing sales and inventory data remotely.
- MDB (Multi-Drop Bus) – The industry-standard protocol for connecting payment systems to vending controllers.
FAQs
Frequently asked questions
Everything you need to know about our vending machine services.
Still have questions?
Contact UsVirtual Services
How It Works
Virtual support is a convenient way to resolve vending machine issues remotely. Through a Google Meet session, our expert technicians will guide you step-by-step to troubleshoot and repair your machine. This saves time and allows you to get back to business quickly without waiting for an onsite visit.
To make the most of your virtual session, it's important to be prepared with the necessary tools. Having the right equipment on hand ensures we can troubleshoot effectively and minimize delays.
Required Tools:
- Multimeter (to test electrical components)
- 11/32" Deep Socket Nut Driver (in case we need to remove the bill or coin mechs)
- #2 Phillips Screwdriver
- Socket Set
- Pliers
- Any additional tools you would typically need to service a vending machine
Not having the right tools on hand will make it so we won't be able to help you. There might be more tools that you will need. In that case we if we know of these we will advise you in advance of what you will need to get. Please ensure you have these and are comfortable using these tools. We can't do HVAC refill repairs.
- Be On-Site with Your Machine:Ensure you're at the location of the vending machine during the session.
- Stable Internet Connection:Make sure you have a stable internet connection for the Google Meet call.
- Camera Device:Use a device with a camera so you can show our technician the machine and any issues in real-time.
- Payment: All virtual sessions must be paid for upfront.
- Session Duration: Sessions are scheduled in 30-minute increments. Additional time can be purchased if needed.
- Cancellation Policy: Cancellations must be made at least 48 hours in advance to avoid being charged. We will send reminders and confirmations with links to reschedule.
- No-Shows: If you miss your scheduled session, the full amount will still be billed.
Ready to get started? Fill out our Service Request Form and select "Virtual Support" to book your session. Our technicians are here to help you get your vending machine up and running as quickly as possible.
Service Coverage
Service Areas in Utah
Proudly serving businesses across Davis, Salt Lake, and Utah Counties.
City Coverage
Cities We Serve
Don't see your city? Give us a call at (435) 233-9668 to check if we can serve your location!