Service Issues
Merchant Series Merchant 2 Page
Choose the problem first, then open the focused route for tools, safety notes, locator help, parts status, and checklist steps.
Merchant
Machine type unverified
low confidence
Exact parts not verified
Issue Finder
What Problem Are You Seeing?
Search symptoms, filter by system, then open the matching route.
Filter
No power or dead display
This initial diagnostic sequence guides you through basic operational checks to narrow down the potential source of the issue.
Low VoltageOperator10-18 min
Tools:None
No power or dead display Review
This advanced diagnostic path is designed for deeper investigation into system performance when initial checks do not resolve the problem.
Low VoltageTechnician10-18 min
Tools:None
Payment or money acceptance problem
Money, validator, coin, bill, or card-reader clues point to this route.
Low RiskOperatorRoute reviewReview
Tools:None
Product not dispensing
Use this when the product path, tray, spiral, vend motor, or delivery path is suspect.
Low RiskOperatorRoute reviewReview
Tools:None
Machine Context
Areas This Machine May Use
Use these areas as orientation only. Open a specific issue before following diagnostic steps.
User Interface ZoneDispensing ZonePayment Zone