No power or dead display
Merchant Series Merchant 2 Page
No power or dead display
This initial diagnostic sequence guides you through basic operational checks to narrow down the potential source of the issue.
- If the issue persists after these steps, please contact support, as further diagnosis requires a qualified technician.
- For any electrical or internal component checks, a qualified technician must perform the assessment.
Checklist
Guided Diagnostic Steps
Work from low-risk checks toward technician-level inspection only when evidence supports it.
You can read or print the route now. The first checkbox click opens the service contact gate.
- 1
Visually inspect the exterior for obvious damage or obstructions in t...
operator-intermediatemediumVisually inspect the exterior for obvious damage or obstructions in the dispensing area.
Stop conditions- If the issue persists after these steps, please contact support, as further diagnosis requires a qualified technician.
- For any electrical or internal component checks, a qualified technician must perform the assessment.
Expected: Initial condition is documented before deeper diagnosis.
Evidence to note: note
- 2
Confirm that all visible indicator lights are illuminated as expected...
operator-intermediatemediumConfirm that all visible indicator lights are illuminated as expected for basic power status.
Stop conditions- If the issue persists after these steps, please contact support, as further diagnosis requires a qualified technician.
- For any electrical or internal component checks, a qualified technician must perform the assessment.
Expected: Initial condition is documented before deeper diagnosis.
Evidence to note: note
- 3
Perform the first public-safe diagnostic check.
operator-intermediatemediumPerform the first public-safe diagnostic check.
Stop conditions- If the issue persists after these steps, please contact support, as further diagnosis requires a qualified technician.
- For any electrical or internal component checks, a qualified technician must perform the assessment.
Expected: Result is documented before continuing the route.
Evidence to note: note
- 4
Follow the guidance for the second public-safe diagnostic check.
operator-intermediatemediumFollow the guidance for the second public-safe diagnostic check.
Stop conditions- If the issue persists after these steps, please contact support, as further diagnosis requires a qualified technician.
- For any electrical or internal component checks, a qualified technician must perform the assessment.
Expected: Result is documented before continuing the route.
Evidence to note: note
- 5
Execute the third public-safe diagnostic check.
operator-intermediatemediumExecute the third public-safe diagnostic check.
Stop conditions- If the issue persists after these steps, please contact support, as further diagnosis requires a qualified technician.
- For any electrical or internal component checks, a qualified technician must perform the assessment.
Expected: Result is documented before continuing the route.
Evidence to note: note
- 6
Complete the fourth public-safe diagnostic check.
operator-intermediatemediumComplete the fourth public-safe diagnostic check.
Stop conditions- If the issue persists after these steps, please contact support, as further diagnosis requires a qualified technician.
- For any electrical or internal component checks, a qualified technician must perform the assessment.
Expected: Result is documented before continuing the route.
Evidence to note: note
- 7
Continue with the fifth public-safe diagnostic check.
operator-intermediatemediumContinue with the fifth public-safe diagnostic check.
Stop conditions- If the issue persists after these steps, please contact support, as further diagnosis requires a qualified technician.
- For any electrical or internal component checks, a qualified technician must perform the assessment.
Expected: Result is documented before continuing the route.
Evidence to note: note
- 8
Proceed through the sixth public-safe diagnostic check.
operator-intermediatemediumProceed through the sixth public-safe diagnostic check.
Stop conditions- If the issue persists after these steps, please contact support, as further diagnosis requires a qualified technician.
- For any electrical or internal component checks, a qualified technician must perform the assessment.
Expected: Result is documented before continuing the route.
Evidence to note: note
- 9
Complete the seventh public-safe diagnostic check.
operator-intermediatemediumComplete the seventh public-safe diagnostic check.
Stop conditions- If the issue persists after these steps, please contact support, as further diagnosis requires a qualified technician.
- For any electrical or internal component checks, a qualified technician must perform the assessment.
Expected: Result is documented before continuing the route.
Evidence to note: note
- 10
Execute the eighth public-safe diagnostic check.
operator-intermediatemediumExecute the eighth public-safe diagnostic check.
Stop conditions- If the issue persists after these steps, please contact support, as further diagnosis requires a qualified technician.
- For any electrical or internal component checks, a qualified technician must perform the assessment.
Expected: Result is documented before continuing the route.
Evidence to note: note
Tools for this route
Parts status
Exact public parts list not verified yet. Use this route to identify the system before ordering.
Candidate areas for part verification
Other Possible Issues
Switch routes if this symptom is not the closest match.