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Rocky Mountain Vending

Clear Product Jam

VendnetUSA 3133 / 3133A / 3134 / 3134A / 3135 / 3135A

SnackLow confidenceExact parts not verified
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Clear Product Jam

The process for safely removing product that has become stuck within a dispensing column or the product delivery chute.

Low RiskOperator8-12 min
Power6 stepsoperator-intermediate
  • Auger cracked or retainer broken: Do not use column until part replaced. Tag column out of service.
  • If the auger is cracked or a retainer is broken, do not use the column until the part is replaced by a qualified technician.

Checklist

Guided Diagnostic Steps

Work from low-risk checks toward technician-level inspection only when evidence supports it.

Printable checklist

You can read or print the route now. The first checkbox click opens the service contact gate.

lead gated
  1. 1

    Ensure the machine is powered down before accessing product areas.

    operator-intermediatelow

    Ensure the machine is powered down before accessing product areas.

    Flashlight or Work Light
    Stop conditions
    • If the auger is cracked or a retainer is broken, do not use the column until the part is replaced by a qualified technician.

    Expected: Initial condition is documented before deeper diagnosis.

    Evidence to note: note

  2. 2

    Visually inspect the auger or delivery path for visible blockages.

    operator-intermediatelow

    Visually inspect the auger or delivery path for visible blockages.

    Flashlight or Work Light
    Stop conditions
    • If the auger is cracked or a retainer is broken, do not use the column until the part is replaced by a qualified technician.

    Expected: Initial condition is documented before deeper diagnosis.

    Evidence to note: note

  3. 3

    Power down the machine completely.

    operator-intermediatelow

    Power down the machine completely.

    Flashlight or Work Light
    Stop conditions
    • If the auger is cracked or a retainer is broken, do not use the column until the part is replaced by a qualified technician.

    Expected: Result is documented before continuing the route.

    Evidence to note: note

  4. 4

    Open the column access panel.

    operator-intermediatelow

    Open the column access panel.

    Flashlight or Work Light
    Stop conditions
    • If the auger is cracked or a retainer is broken, do not use the column until the part is replaced by a qualified technician.

    Expected: Result is documented before continuing the route.

    Evidence to note: note

  5. 5

    Gently remove the jammed product.

    operator-intermediatelow

    Gently remove the jammed product.

    Flashlight or Work Light
    Stop conditions
    • If the auger is cracked or a retainer is broken, do not use the column until the part is replaced by a qualified technician.

    Expected: Result is documented before continuing the route.

    Evidence to note: note

  6. 6

    Inspect the auger/delivery mechanism for damage.

    operator-intermediatelow

    Inspect the auger/delivery mechanism for damage.

    Flashlight or Work Light
    Stop conditions
    • If the auger is cracked or a retainer is broken, do not use the column until the part is replaced by a qualified technician.

    Expected: Result is documented before continuing the route.

    Evidence to note: note

Tools for this route

Flashlight or Work Light

Parts status

Exact public parts list not verified yet. Use this route to identify the system before ordering.

Candidate areas for part verification

Power componentsVend MotorsAugers and HelixesTray Dividers and SpacersProduct RetainersDoor Gaskets and Seals

Other Possible Issues

Switch routes if this symptom is not the closest match.

All issues
CoolingBasic Refrigeration CheckDisplay / keypadDisplay TroubleshootingVend pathFull No-Vend DiagnosticVend pathSingle Column Vend FailureDelivery sensorDelivery sensor or bin problem