Elevator Stuck at Bottom (Delivery Position)
VendnetUSA ADA Elevator Equipped Serie
Elevator Stuck at Bottom (Delivery Position)
The elevator is at the lower delivery position and will not return to home. This flow checks for obstructions preventing upward travel, sensor state, motor function in reverse direction, and controller return command.
Qualified technician handoff: stop before live electrical testing, sealed-system refrigeration work, compressor service, or protected-compartment access unless a qualified technician is handling the work.
- Burning smell: stop
- Customer product trapped in elevator: escalate
Checklist
Guided Diagnostic Steps
Work from low-risk checks toward technician-level inspection only when evidence supports it.
You can read or print the route now. The first checkbox click opens the service contact gate.
- 1
Complete Test Vend Cycle
technician-advancedtechnicianAfter any clearance or adjustment, run at least three complete test vend cycles. Each cycle should include: product dispensing into elevator bucket, elevator descent to delivery position, elevator door opening (if applicable), simulated product retrieval, elevator door closing (if applicable), and elevator return to home position. Observe for smooth, quiet operation throughout.
Expected: All three test vend cycles complete successfully without error codes, unusual noise, or hesitation.
Evidence to note: note
Tools for this route
Parts status
Exact public parts list not verified yet. Use this route to identify the system before ordering.
Candidate areas for part verification
Other Possible Issues
Switch routes if this symptom is not the closest match.