Product Does Not Vend Diagnostic Flow
Other PV 900 Companion Cold
Product Does Not Vend Diagnostic Flow
This flow determines why a product isn't dispensing, differentiating between various failure points like mechanical jams, electrical faults, or sensor issues.
Qualified technician handoff: stop before live electrical testing, sealed-system refrigeration work, compressor service, or protected-compartment access unless a qualified technician is handling the work.
- Motor harness shows line voltage on low-voltage circuit: disconnect_and_investigate_harness
- Motor overheating or burning smell: disconnect_motor_and_hand_off
- If the motor harness shows line voltage on a low-voltage circuit, you must disconnect and investigate the harness; this requires a qualified technician.
- If the motor is overheating or has a burning smell, disconnect the motor and hand off to a qualified technician.
Checklist
Guided Diagnostic Steps
Work from low-risk checks toward technician-level inspection only when evidence supports it.
You can read or print the route now. The first checkbox click opens the service contact gate.
- 1
Manually attempt to move the product tray slightly to check for obvio...
operator-intermediatehighManually attempt to move the product tray slightly to check for obvious physical jams.
Stop conditions- If the motor harness shows line voltage on a low-voltage circuit, you must disconnect and investigate the harness; this requires a qualified technician.
- If the motor is overheating or has a burning smell, disconnect the motor and hand off to a qualified technician.
- Any electrical troubleshooting involving motors requires a qualified technician.
Expected: Initial condition is documented before deeper diagnosis.
Evidence to note: note
- 2
Inspect the motor harness connections for any signs of loose wiring o...
operator-intermediatehighInspect the motor harness connections for any signs of loose wiring or damage.
Stop conditions- If the motor harness shows line voltage on a low-voltage circuit, you must disconnect and investigate the harness; this requires a qualified technician.
- If the motor is overheating or has a burning smell, disconnect the motor and hand off to a qualified technician.
- Any electrical troubleshooting involving motors requires a qualified technician.
Expected: Initial condition is documented before deeper diagnosis.
Evidence to note: note
- 3
Manually check the product path for obstructions.
operator-intermediatehighManually check the product path for obstructions.
Stop conditions- If the motor harness shows line voltage on a low-voltage circuit, you must disconnect and investigate the harness; this requires a qualified technician.
- If the motor is overheating or has a burning smell, disconnect the motor and hand off to a qualified technician.
- Any electrical troubleshooting involving motors requires a qualified technician.
Expected: Result is documented before continuing the route.
Evidence to note: note
- 4
Inspect the motor harness connections.
operator-intermediatehighInspect the motor harness connections.
Stop conditions- If the motor harness shows line voltage on a low-voltage circuit, you must disconnect and investigate the harness; this requires a qualified technician.
- If the motor is overheating or has a burning smell, disconnect the motor and hand off to a qualified technician.
- Any electrical troubleshooting involving motors requires a qualified technician.
Expected: Result is documented before continuing the route.
Evidence to note: note
- 5
Stop and document the machine state for technician review.
operator-intermediatehighStop and document the machine state for technician review.
Stop conditions- If the motor harness shows line voltage on a low-voltage circuit, you must disconnect and investigate the harness; this requires a qualified technician.
- If the motor is overheating or has a burning smell, disconnect the motor and hand off to a qualified technician.
- Any electrical troubleshooting involving motors requires a qualified technician.
Expected: Result is documented before continuing the route.
Evidence to note: note
Tools for this route
Parts status
Exact public parts list not verified yet. Use this route to identify the system before ordering.
Candidate areas for part verification
Other Possible Issues
Switch routes if this symptom is not the closest match.